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TERMS AND CONDITIONS By accessing the website www.redplume.co.uk/or placing an order, you agree to be bound by the following terms and conditions. Definitions The Website means www.redplume.co.uk Red Plume, We (or we), us and the Company mean Red Plume whose office is at Mullion, Plaistow Road, Ifold, West Sussex, RH14 0TU Acknowledgement E-mail means an e-mail confirming receipt of an orderConfirmation E-mail means an e-mail confirming acceptance of your order and dispatch of all or part of the ordered goods Orders You can place an order online on the Website.When you place an order you are making an offer to the Company to purchase the goods detailed in the order, subject to these terms & conditions. During the checkout process you will be given the opportunity to check the order and make any amendments. When you have placed an order and payment has been received or authorised we will send you an acknowledgement E-mail. This does not constitute an acceptance of your offer. Acceptance takes place when we have processed and despatched the ordered product or products and have sent you a confirmation E-mail. We endeavour to ensure that the prices on our website are accurate. However, we will need to validate the price before we process your order. If we are unable to supply a particular item that you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as reasonably possible after receipt of your order and in any event no later than 7 days later. We may offer a replacement or an upgraded item as a replacement, but if this, or the adjusted price of the item, is not to your satisfaction, you may cancel your order. We may reject an order for any reason, entirely at our discretion. Without prejudice to the generality of this statement, the following are examples of circumstances where an order might be rejected: Where a product ordered is out of stock and cannot be made available within a timescale which you (acting reasonably) find acceptable. Your proffered payment is rejected or not authorised Prior to our dispatching the order we become aware of an error on our website as to the description of the product or its price or a mistake by you in completing the order form. In such circumstances you will be given the option to resubmit the order despite a misdescription and/or to agree to pay the corrected price. If we do not accept your order or offer to purchase but have processed your payment, we will refund your payment in full as soon as reasonably possible but shall not be liable for any further sums by way of compensation or otherwise. We cannot guarantee that colours on the website are fully equivalent to the item’s actual colour. This depends partly on the colour settings of your computer and monitor. Handmade products may vary slightly due to their nature. Pricing All prices include VAT (where applicable) at the current rates. Our prices are reviewed regularly and may change without prior notice at any time. In the event that prices are changed during the period between an order being placed for goods and our processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price. Please note that all charges and refunds are in UK pounds sterling (£) and Red Plume cannot be held responsible for any loss due to exchange rate fluctuations. Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. Delivery We will send you the Confirmation E-mail when your goods are ready to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the ordered goods. If the goods we deliver to you are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you must notify us within 48 hours of receipt. If you do not receive goods ordered within 7 days of the estimated delivery time detailed on our delivery and dispatch confirmation, you must notify us within this period. In such circumstances we will use our reasonable endeavours to arrange for delivery of the goods or dispatch replacements. In the event that the goods are lost or damaged beyond repair and replacements are not available within a timescale reasonably acceptable to you we will refund the cost of the product but shall have no consequential or additional liability. In the event that our having delivered replacement goods and the originals subsequently being delivered to you must notify us immediately and we will have the option to collect those goods which have most recently been delivered. Other than set out in this clause we cannot otherwise be responsible for delays in receipt of goods due to unforeseen circumstances experienced by our carriers. Cancellations and Returns Cancellations If you wish to cancel an order you can notify us by email support@redplume.co.uk before we have sent you the Confirmation E-mail (whether or not you have read it). If you do cancel an order you will be refunded any monies paid in relation to those purchases. Where goods have already been dispatched to you and you wish to return them you must so in an unused, undamaged and saleable condition. The cost of returning goods to us will be met by you. Each product is printed to order, so unless there is a fault with the item we don’t accept returns. In the event of your returning goods as permitted by these Terms and Conditions, you will be given the option to have the goods replaced (if available) or to have the purchase price refunded through the payment method used by you when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned goods. If you believe you are entitled to return goods and wish to do so you should first email support@redplume.co.uk to verify your entitlement and obtain a Return Goods Authorisation Number (RGAN). You should send your parcel to Red Plume, Mullion, Plaistow Road, Ifold, West Sussex, RH14 0TU. Goods delivered to you in a faulty or damaged state also need a RGAN and must be returned within 7 days of receipt. For your own protection, you are strongly advised to obtain a proof of posting, or shipping certificate from a courier. If you would like to exchange your order for item(s) of higher value, we will contact you for payment details. If you are exchanging for goods of lower value we will refund the difference. We will contact you to confirm when your exchange or refund has been processed. Please allow up to 21 days. Title, Risk and Limitation of Liability Nothing in these Terms shall limit or exclude our liability for personal injury or death caused by our negligence. The Company shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your personal information or material and information transmitted over our system. In particular, neither Red Plume nor any third party or data or content provider shall be liable in any way to you or to any other person, for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information on this website. Use of this Website The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction other than the United Kingdom. By accessing the website, you warrant and represent to Red Plume that you are legally entitled to do so and to make use of information made available via the website. We cannot guarantee that the Website will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our internet services for any reason beyond our reasonable control. Trademarks, Copyright, Intellectual Property The Red Plume trade mark and logo remain the exclusive property of the Company or its Licensors or affiliates and as such is protected by international and UK copyright and other intellectual property laws. All content included on the Web Site, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of the Company, its affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge the terms of this clause. You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by the Company.